Happy Sitters General Policy
Happy Sitters prides itself on providing quality service to our valued customers.
Happy Sitters provides babysitting services to families across the GTA with an accent on discovery and learning. All programs are created by recreation professionals and teachers with accessibility and safety in mind.
Our services aim to provide great care with exceptional in-home activities. While we take any program and/or sitter preference into consideration when processing a booking, we cannot guarantee all programs and sitters will always be available at any given time.
STAFF & SITTERS
Our business relies on the trust we have in our staff and the trust we gain from our clients by offering quality services.
All employees of Happy Sitters are hired based on their experience and their strong interest in child care. They are all selected for their attention to detail and the ability to engage with young children with compassion and fun.
Upon hiring, all staff members are required to have a valid Vulnerable Sector Screening which they are asked to renew each year. They must also be certified in CPR/First Aid and their certification must remain valid throughout their time with Happy Sitters.
Our programs each consist of a range of activities designed to be fun, memorable and educational. For more information on available Happy Sitters programs, please visit our website or contact us.
Our Happy Sitters bring a small kit with the most important supplies to run their feature programs. However, they will sometimes require access to basic supplies from your home, depending on the program. This may include some kitchen items and basic cooking elements (for cooking), your children’s closets (for drama), any basic cleaning products (arts and crafts, cooking), etc. Our Happy Sitters all follow common sense procedures to leave your home just as they found it upon arrival.
Happy Sitters denies any responsibility for missing or broken items.
You may select for your children to benefit from a tutoring session during your Happy Sitter’s visit. Tutoring sessions are only based on your child’s current assignments or homework. Our Happy Sitters will work with your child/ren on Homework for no more than 45 minutes. Any additional time is not considered to be helpful or constructive.
All tutoring sessions require some basic background information on your child(ren)’s needs in regards to the academic subject of concern. It is not unusual for the Happy Sitter assigned to your booking to communicate with you prior to the visit in order to prepare for the tutoring session.
Happy Sitters cannot be held accountable for any repercussions on students’ grades, evaluation, assessment, performance and/or mastery of a school subject. The service is meant to provide one-time support for a given area of concern of reasonable scope.
Upon request, your happy sitter may perform small tasks as part of their time in your home. These tasks do not involve any cleaning or washing of any kind. Of course, all supplies used during the services will be cleaned up appropriately.
If you have any pet, we kindly ask that you include this information in the client agreement as to ensure that your Happy Sitter can plan accordingly. If you would like for the Sitter to take basic care for a pet during their visit, simply ask when going over your checklist with him or her.
HEALTH & SAFETY
The safety of your children is our number one priority. All Happy Sitters have a First Aid/CPR certification, a Vulnerable Sector Screening and are trained to take all precautions imaginable while caring for your most important asset.
When first contacting us, you will be prompted to indicate any safety concerns you may have regarding your children, your home, any pets… Your profile will also include information regarding your children’s health and any concerns you may have that your Happy Sitter will need to know ahead of time.
Programs offered through our services are all designed with safety in mind. Equipment and tools used (scissors, glue-gun, kitchen knife, etc.) are handled and stored in specific ways as to ensure that children may not easily access them without the help and supervision of a Happy Sitter.
Each booking starts at the client’s requested time. While the time when one or all of the parents/guardians return is set in advance, the happy sitter will notify managers of their end time. The anticipated booking time will be replaced by the actual service time at the end of the happy sitter visit and will be charged accordingly. See the COSTS AND PAYMENTS section below for information regarding the billing breakdown.
Upon arrival, your Happy Sitter will go over your family and home checklist with you. This is to ensure that all required safety and guidelines are clearly communicated between you and your Happy Sitter.
When you return home from your outing, your Happy Sitter will present the form with completed information on any relevant details about their time with your children. This will also confirm the total time for their visit and inform us of their total due pay.
Any cancellation is free of charge until one week prior to the booking.
After that time, Happy Sitters reserves the right to charge 50% of the booking deposit (the deposit itself being 50% of the total cost) until 2 days prior to the booking date.
Within 48 hours prior to the booking, Happy Sitters will not issue any refunds to compensate reserved sitter for their scheduled time.
COSTS AND PAYMENTS
Each regular hour with Happy Sitters costs $25 +HST.
Each time a booking is made, a $20 administration fee is charged +HST.
At the time of making a booking, a customer is charged 50% of the expected total cost based on the amount of time the Happy Sitter spends at the booking location.
Any discount or special pricing is only valid if it is communicated prior to the booking confirmation.
Any last-minute booking (less than 24 hours notice) incurs an additional $20 cost +HST.
The total time for a Happy Sitters visit is always flexible. If parents or guardians choose to return home later than the expected time, it will be reflected on the final booking balance. Each additional 10 minutes is charged $5, with any minute over 10 rounded up to the next additional 10 minutes. For example, if parents are expected home for 11 PM but arrive at 11:21 PM, they are charged for an extra 30 minutes, or $15.
While our Happy Sitters’ pay is based on their experience, any tipping is greatly appreciated. Please hand your tip directly to the Happy Sitter separately from your booking cost.
SHARE TO CARE
Note that we will give an extra $5 to our Happy Sitters for all reviews or feedback on our social media that includes our name, the sitter’s first name and the program your Happy Sitter ran with your children.
On all statutory holidays and all days prior to statutory holidays, our service costs $40 per hour with a $30 administration fee. We cannot accomodate last-minute bookings for those days.